Delivery, ReFunds & Cancellations

Delivery

We use Royal Mail for our Standard and Tracked Express deliveries.

Orders sent using the Tracked Express service will be sent using Royal Mail’s 24hr tracked delivery service. Orders received before midday will be dispatched that day. These are usually delivered the following day however this is not guaranteed by Royal Mail.

Orders placed selecting the Standard delivery option will be sent using the Royal Mail and will take 2-5 working days.

Refunds

If you're not happy with us or any of our products, for any reason, then please contact us, email hello@therealcure.co.uk quoting your order number in the subject line.

Each of our products is individual! Therefore if you have a problem we would like to treat you and your problem in the same way.

Any problem/discrepancies you have with your order; please notify us within 4 days of receipt of goods. You must return the goods to us at your expense using a tracked delivery service. You will also be responsible for the risk of loss or damage in transit. The products will be inspected on return, if on return the goods are deemed faulty or misdescribed by our quality control team we will either send out replacement goods or a full refund including your postal costs. If reasonable care hasn't been taken of the goods before we receive them back here which results in damage or deterioration then no refund can be made.

Cancellations

You can cancel your order any time before dispatch. To do this simply email or phone, quoting your order reference number. We'll refund your money, if received, as soon as possible.

COMPETITION T&Cs

Terms & Conditions CHEESE GEEK x The Real Cure Would you like to win one of two cheese & charcuterie boxes from The Cheese Geek and Real Cure Charcuterie. Find our latest competition post on the Grid (www.instagram.com/thereal_cure) or under the #TCGcompetitions, like the post and tag a friend. Make sure you are following @thecheesegeekuk and @thereal_cure to enter. Share to your story for an optional extra entry. Good luck! 1. The promoter is: The Real Cure Charcuterie Ltd 2. The competition is open to residents of the United Kingdom aged 18 years or over. 3. There is no entry fee and no purchase necessary to enter this competition. 4. Entry into the competition will be deemed as acceptance of these terms and conditions. 5. Route to entry for the competition and details of how to enter are accessed via https://thecheesegeek.com/pages/ competition-terms-conditions. 6. The entrant must be following @thecheesegeekuk and @thereal_cure on Instagram to enter. 7. Closing date for entry will be by 23:59:59 BST on 31 July 2021. After this date the no further entries to the competition will be permitted. 8. No responsibility can be accepted for entries not received for whatever reason. 9. The rules of the competition and how to enter are as follows: - The participant must like and comment on The Real Cure post with another user account, the participant also can share the post to their story for an optional extra entry. - The participant must follow @thecheesegeekuk and @ thereal_cure on Instagram to be in with the chance of winning the competition. 10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, pandemic war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 12. The prize is as follows: - 2 x three cheese and three charcuteries The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 13. Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents. 14. The winner will be notified by DM on Instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 15. The promoter will notify the winner when and where the prize is delivered. 16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. 18. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. 19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to The Real Cure and not to any other party. The information provided will be used in conjunction with the Privacy Policy found at https://www.therealcure.co.uk/privacy-cookies 20. The Real Cure shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this web-page. 21. The Real Cure have the right to ask the winner for proof of voting